The 2 a.m. emergency
Winnie decides whether it's a true emergency by your rules, then gets your on-call tech on the line — or books the first slot in the morning.
Meet Winnie · AI receptionist for HVAC & plumbing
Winnie picks up your business line on the first ring — nights, weekends, and while your crew is up on a roof. She sorts real jobs from tire-kickers, flags emergencies, and books the work straight into your calendar.
Hear Winnie answer: [DEMO LINE]
“[SHORT CLIENT QUOTE]”
[Name] · [Company] · [Trade]
“[SHORT CLIENT QUOTE]”
[Name] · [Company] · [Trade]
“[SHORT CLIENT QUOTE]”
[Name] · [Company] · [Trade]
A missed call doesn't wait for a callback — it dials the next company on the list. These are the three moments Winnie is built for.
Winnie decides whether it's a true emergency by your rules, then gets your on-call tech on the line — or books the first slot in the morning.
Winnie takes the call, confirms the address is in your service area, and books the estimate while your crew keeps working.
She answers every call at once. No hold music, no busy signal, no "we'll call you back."
WORKS is done for you. We set up Winnie for your shop, prove her on your calls, and keep her sharp. You never touch a settings screen.
One call to capture your services, service area, hours, prices, and exactly what counts as an emergency. We write Winnie's script and set up the line.
No setup on your end
We run Winnie through the calls your shop actually gets on our test bench, and you call the test line yourself before anything goes live.
You hear it before customers do
Keep your number and forward your line to Winnie when you're ready. We review your calls and send you fixes to approve as your season changes.
Gets sharper as it runs
The test bench is where we train Winnie on your business and prove it's ready. Map your call types, run test calls, then fix what it fumbles — before launch and after.
We sit down with you and list the calls your shop gets — emergencies, estimates, billing, warranty, spam — and decide exactly what should happen on each one. That becomes Winnie's playbook.
We run Winnie through each call type and hand you the transcripts and recordings. Want to hear it live? Call the test line and try to trip it up.
46
calls answered
31
jobs booked
4
emergencies sent
Jobs booked by day
Six callers asked about your after-hours trip fee. Add it to the script?
Your call review shows how many calls came in, how many turned into booked jobs, and anything it fumbled, with the fix already written. Approve it and it's live on the next call.
Winnie, set up around the way your shop already books work.
Run it on your real calls, see what it books, and keep it only if it earns its spot on your crew.
For multi-truck shops, multi-location companies, and anyone with call rules a basic phone bot can't follow.
The questions change with the call. A no-cool call in July gets triaged; a tune-up request in April gets booked into your slow-season slots.
Trip fees, financing, warranty terms and membership plans, explained the way you'd explain them, with answers that match your price book.
Connected to your field service software, it can tell a caller when their tech is scheduled or where their estimate stands.
Do-it-yourself phone bots hand you software and a settings page. WORKS comes with people who set Winnie up, test her, and stay on it.
Winnie runs every call type on the test bench, and you approve her before she ever answers a real customer.
Call reviews, fixes written for you, and a real person at WORKS to reach when something sounds off.
We build for home service companies, so Winnie starts out knowing what a no-heat call, a trip fee and a service area are.
[+N%]
[METRIC — e.g. more booked jobs]
“[CLIENT QUOTE]”
[Name] · [Company] · [Trade]
Read the story →[N]
[METRIC — e.g. after-hours jobs booked a month]
“[CLIENT QUOTE]”
[Name] · [Company] · [Trade]
Read the story →[N hrs]
[METRIC — e.g. office time saved each week]
“[CLIENT QUOTE]”
[Name] · [Company] · [Trade]
Read the story →Jobs, contacts and call notes land where your office already works.
Using something else? [INTEGRATION NOTE — e.g. most tools connect through Zapier.]
Run a different kind of home service business? Talk to us
Every plan includes setup, testing and call review by our team. [CONTRACT TERMS]
For an owner-operator or a single truck.
$129/ month
For shops where calls pile up while everyone's on jobs.
$449/ month
For companies with several branches or service areas.
Custom
Setup: $0 · Calls over your plan: $2 each on Solo, $1.67 on Crew · Cancellation: [TERMS]
[YOUR POLICY — e.g. it introduces itself as your company's virtual receptionist.] Winnie speaks naturally, answers common questions about your services, and if a caller asks for a person, it transfers the call or books a callback.
You set the rules. Calls that match your emergency criteria — no heat, an active leak, no power — go straight to your on-call tech. Everything else is booked into the next open slot.
Yes. Any call can be transferred to you, your office or your on-call tech, by rules you set — time of day, type of call, or whenever a caller asks.
No. You keep your number and forward calls to Winnie — all of them, after-hours calls only, or only the ones you don't pick up.
A receptionist covers one shift and one call at a time, for [LOCAL WAGE] a month. Winnie answers around the clock, takes every call at once, and starts at $129 a month.
Every call is recorded and transcribed, and you get a summary after each one. Your call review flags anything Winnie fumbled, with the fix written for you to approve.
[TIMELINE] from our first call. Most of that time goes into testing Winnie on the test bench against the calls your shop actually gets.
[YOUR SECURITY DETAILS — how calls, recordings and customer data are stored, and who can access them.]
Winnie books into GoHighLevel and [YOUR OTHER INTEGRATIONS]. If you run your schedule somewhere else, bring it up on the demo.
Book a demo and hear Winnie handle the calls your shop actually gets — emergencies, estimates, and the customer who just wants to know when you'll show up.